Hiring: Customer Service Representative at a leading eCommerce Company.

A leading eCommerce company in Lekki, Lagos, is hiring a Customer Service Representative to join their team!

As a Customer Service Representative, you’ll be the face of the company, providing top-notch support to customers and ensuring their experience is seamless.

Key Responsibilities:

• Customer Support: Manage customer chats and calls via WhatsApp, email, and phone, responding to inquiries, complaints, and follow-ups in a professional and timely manner.
• Order Management: Track and update order deliveries in real-time, ensuring accuracy and efficiency.
• Record Keeping: Maintain accurate records using Google Sheets, providing valuable insights to improve customer experience.
• Collaboration: Work closely with logistics and sales teams to ensure smooth operations and resolve issues promptly.
• Communication: Maintain a friendly and professional communication style, escalating complex issues when necessary.

Requirements:

• Education: BSc, HND, or OND in any relevant field.
• Skills:
  • Strong written and verbal communication skills.
  • Familiarity with Google Sheets and basic digital tools.
  • Self-driven, disciplined, and reliable.
• Availability: Must be ready to work full-time.

How to Apply:

If you’re a customer-focused and organized individual looking for a challenging role, send your application to nendexapply@gmail.com with “Customer Service Representative” as the subject line. Join our team and help us deliver exceptional customer experiences!