We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will have excellent communication skills, a neutral English accent, and a proven ability to manage customer interactions across multiple channels.
Key Responsibilities:
- Provide phone support with professionalism, empathy, and clarity
- Respond promptly to customer inquiries through email and live chat
- Accurately document and update customer interactions in the company’s system
- Handle return and refund requests efficiently while ensuring a positive customer experience
- Assist with product information, order issues, and troubleshooting
- Maintain high levels of customer satisfaction by delivering clear and solution-oriented service
- Work closely with team members to resolve customer concerns and contribute to service improvements.
Requirements:
- 3–5 years of customer service experience (e-commerce preferred)
- Strong knowledge of return and refund processes
- Excellent organizational skills and attention to detail
- Neutral/professional English accent
- Strong emotional intelligence and communication skills (written and verbal)
Important:
To be considered, applicants must complete the application form. Submissions without a completed form will not be reviewed.
How to apply
Contact Victoria Amaka on LinkedIn. Use this link to apply
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