Remote Job: Customer Service Representative at ETC Workforce.

The Customer Service Representative will work remotely to provide exceptional support to clients, ensuring smooth communication and efficient resolution of inquiries related to logistics operations.

The role involves handling client interactions, tracking shipments, and collaborating with the operations team to deliver excellent customer experiences.

Location:

Nigeria (Remote) Employment

Type:

Full-time

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with operations and dispatch teams to ensure timely deliveries.
• Collect and relay customer feedback to improve service delivery.
• Track and monitor shipments, providing timely updates to clients.
• Resolve customer issues and escalate complex cases when necessary.

Requirements

• Bachelor’s Degree or equivalent experience in Business, Logistics, or a related field.
• 1 – 2 years of customer service experience (logistics/supply chain preferred).
• Proficiency in MS Office tools and CRM/customer support software.
• Ability to work independently and manage tasks remotely.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.

How to apply

Interested and qualified candidates should send their CV to: recruiters@etc-workforce.com using the Job Title as the subject of the email.

Application Deadline:

10th October, 2025.