Applications are invited from interested and qualified candidates to apply for the Customer Service Officer job at Stanbic IBTC Bank 2025.
Stanbic IBTC Bank is a full-service financial services group with a clear focus on three main business pillars—Corporate and Investment Banking, Personal and Business Banking, and Wealth Management.
Stanbic IBTC Bank provides a range of career opportunities, including graduate trainee programs, internships, and positions for experienced professionals. Employees at Stanbic IBTC receive competitive salaries and performance-based bonuses, and have opportunities for career advancement.
Individuals interested in the Customer Service Officer Job at Stanbic IBTC Bank should review the job details, requirements, and application process provided below.
Position
Client Service Officer
Specifications:
Full Time
Required Qualifications:
BA/BSC/HND
Location:
Lagos | Nigeria
Description:
To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.
Job Responsibilities
- Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
- Providing error free and timely information to clients.
- Respond to clients’ enquiries via email within 24 hours.
- Cross-selling of products of the Group
- Responsible for ensuring that the Company’s products are not mis-understood by the clients.
- Direct development of client customized solutions
- Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards
Qualifications and Requirements:
University Degree in Economics, Business Administration or related fields
Behavioural Competencies:
- Understanding People
- Articulating Information
- Interacting with People
- Establishing Rapport
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer UnderstandingÂ
- Product KnowledgeÂ
- Active Listening
- Query Resolution
How to Apply for Customer Service Officer Job at Stanbic IBTC Bank
Qualified and interested candidates should apply by clicking the LINK below.
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