At Firewood Rice Nigeria, we don’t just serve meals – we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast!
Customer Service Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 years
- Location: Lagos
- City: Ikoyi
- Job Field: Customer Care
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Provide menus, explain daily specials, and answer questions about food and beverages
- Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
- Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain up-to-date knowledge of company products and services.
- Provide product recommendations based on customer needs and preferences
- Collect and record customer feedback to identify areas for improvement.
- Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
- Coordinate with logistics and warehouse teams to address order and delivery issues.
- Communicate special requests or dietary requirements to kitchen staff promptly.
- Assist in training new front-of-house staff on customer service standards.
- Stay updated on industry trends and best practices in customer service.
Requirements
- B.Sc / HND from reputable institution
- Minimum of 2 years experience
- Excellent verbal and written communication skills
- Critical thinking and Customer centric
- Working in a hospitality environment is a plus.
- Proximity to Ikoyi is Key
Salary
N80,000 – N110,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: firewoodjollofcareers@gmail.com using the Job Title as the subject of the email.