We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
Customer Success Associate
- Job Type: Full Time , Hybrid
- Qualification: BA/BSc/HND
- Experience: 1 – 2 years
- Location: Abuja
- Job Field: Customer CareÂ
Job Description
We are seeking a Customer Success Associateto join our Abuja team. You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
As a Customer Success Associate, you will do the following:
- Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
- Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
- Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
- Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
- Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.
Requirements
- Bachelor’s degree in Business, Communications, or related field.
- 1–2 years’ experience in customer success, account management, or a client-facing role.
- Familiarity with CRM tools and basic data analysis.
- Strong written and verbal communication skills.
- Ability to build rapport, manage multiple customer interactions, and resolve concerns.
- Negotiation and problem-solving skills with a customer-first mindset.
- Based in Abuja with flexibility to work in a hybrid setup.
Method of Application
Interested and qualified? Go to Reliance HMO on jobs.workable.com to apply