Vacancy: Head of Retail Operations at BeacorGate

Reports To:

Deputy Managing Director/Board of Directors

Industry:

Food & Confectionery (Quick Service Restaurant with over 20 locations)

Location:

Lagos & Abeokuta

Salary:

N900k – N1 million (Gross)

Job Summary:

The Head of Retail Operations.

Responsibilities:

• Lead and manage all outlet operations to deliver sales, profitability, and experience targets.
• Oversee day-to-day execution across regions, ensuring adherence to brand standards, SOPs, and operational discipline.
• Work closely with Finance, Marketing, Supply Chain, and HR to align operations with broader organizational goals.
• Drive pricing decisions and provide input on campaign execution, logistics, and cost efficiency opportunities.
• Design and embed performance management systems (KPIs, appraisals, coaching, escalation frameworks) for all retail teams.
• Drive outlet-level KPIs including sales per outlet, transaction count, labor ratio, and cost-to-sales metrics.
• Lead outlet expansion, including site selection, market surveys, relocations, and refurbishments.
• Collaborate with Product, Marketing, and R&D teams to optimize product mix per location, based on sales data and local preferences.
• Drive superior customer experience by ensuring service excellence, resolving escalated issues, implementing feedback-based improvements, and overseeing quality assurance and compliance with health and safety standards.
• Analyze P&L per outlet, identify opportunities to reduce waste, boost revenue, and optimize inventory turnover.
• Co-create budgets and forecast and lead monthly performance reviews with accountability at all levels.

Required Qualifications:

• Bachelor’s degree in Business, Hospitality, Operations Management, or related field (MBA preferred).
• 8–12 years of experience in multi-unit QSR or food service operations, with 3–5 years in a leadership role.
• Proven track record of managing P&L, executing growth plans, and leading large teams.
• Strong understanding of retail performance levers: product, people, pricing, process, and positioning.
• Proficiency in retail systems: POS, inventory management, reporting tools, and virtual operations tracking. • Excellent leadership, communication, and analytical skills.
• Must be willing to travel frequently and work flexibly across retail sites.

How to apply

Qualified candidates should forward their CVs to beacongatejobportal@gmail.com using the job title as the subject of the mail.

Please note that the recruitment cycle is 1 month