We empower individuals with access to credit, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. Carbon is headquartered in Lagos, Nigeria. We are a global company of over 90 employees with operations in Nigeria, Ghana and Kenya
Junior Collections Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience
- Location: Lagos
- Job Field: Finance / Accounting / AuditÂ
Role Overview
- We are looking for a results-driven Junior Collections Officer to join our Collections team. This role focuses on handling high-risk accounts, ensuring timely debt recovery, and maximizing collections efficiency. You will play a critical role in protecting Carbon’s portfolio quality while delivering excellent customer experience in challenging recovery situations.
Key Responsibilities
- Manage interactions with high-risk and difficult customers, ensuring professional and effective resolution.
- Ensure prompt debiting of delinquent accounts to facilitate timely recovery.
- Provide coaching, support, and direction to junior collectors to strengthen the overall collection effort.
- Make outbound calls to delinquent customers to negotiate and facilitate repayment.
- Analyze collection trends and propose strategies to improve the recovery rate.
- Monitor daily collections activities, identify areas for improvement, and implement solutions.
- Collaborate with other departments to resolve disputes or operational issues affecting collections.
Requirements
- Experience in collections, preferably in fintech, banking, or other financial services sectors.
- Proven track record in managing high-risk accounts and achieving recovery targets.
- Strong negotiation and conflict resolution skills.
- Excellent communication skills (verbal and written).
- Analytical mindset with the ability to interpret data and spot trends.
- Strong organizational skills with attention to detail.
- Bachelor’s degree in Business, Finance, or related field preferred.
Method of Application
Interested and qualified? Go to Carbon Nigeria on docs.google.com to apply