As a Product Manager at Blackthorn, you’ll take ownership of product development from idea through delivery and continuous improvement. While your initial focus may include shaping our Payments & Checkout experiences, your role will operate within a larger Events-first product environment—centered around our flagship application, Blackthorn Events.
Our platform powers event-driven engagement and transaction workflows across higher education, healthcare, and nonprofit sectors. You’ll help ensure a cohesive, intuitive user experience across our suite of Salesforce-native apps while also supporting our expansion into new verticals and emerging customer use cases.
Role: Product Manager at Blackthorn
Base Salary: $98,000 – $110,000
What you’ll do
- Own the product lifecycle from discovery to delivery, with an initial focus on Payments & Checkout experiences within the Events Management app.
- Collaborate with engineering, QA, and design teams to define and deliver high-quality features.
- Write clear, actionable product requirements, user stories, and acceptance criteria to guide development.
- Build an understanding of our key customer segments (SMB to Enterprise, higher education, healthcare, nonprofit, and emerging verticals).
- Prioritize and manage a product backlog based on business needs and user value.
- Lead Agile ceremonies such as sprint planning, grooming, and retrospectives.
- Help identify and test opportunities to simplify and optimize checkout flows.
- Stay informed about industry trends as they relate to your focus area.
- Develop comfort with product analytics to track usage, success, and improvement opportunities.
- Participate in discovery interviews with customers and partners (5% travel).
- Explore and propose use cases for AI to improve internal processes or user-facing functionality.
- Communicate roadmap updates and work closely with stakeholders in Marketing, Sales, Support, and Customer Success.
What we look for
- 2–4 years of experience as a Product Manager, Product Owner, or Business Analyst on a software product team.
- Salesforce Admin experience, certification, or the ability to quickly ramp up.
- Experience supporting a digital payments, checkout, or CPQ experience—either as a PM or in an adjacent role (e.g. QA, UX, Support, Consulting).
- Strong written communication and ability to organize complex requirements into clear documentation.
- Excitement about using AI tools (e.g. LLMs, automation, copilots) and a desire to grow as an AI-aware product leader.
- Experience working in Agile teams and participating in ceremonies like standups, sprint planning, and retrospectives.
- Curious, collaborative, and eager to learn from teammates and customers.
- Capable of thinking through UX and technical tradeoffs in collaboration with engineers.
- Self-starter mindset—you’re energized by autonomy and accountability.
Bonus
- Experience with Salesforce AppExchange products.
- Familiarity with Higher Education, Healthcare, or Financial Services verticals.
- AI integration or experimentation experience (internally or externally).
- Analytics experience (e.g., building dashboards, user funnel analysis).
- Agency or consulting background with product-adjacent client work.
- Comfort with public speaking and interacting with executives.
What we offer
- An incredible team of smart and supportive people
- A deep feeling of satisfaction and completion
- Fully remote global team working from home
- Stock options for every employee
- Flexible work week
- $400 office stipend
- Maternity/Paternity leave
- Student loan debt assistance
- Pledge 1% – time off during the year for helping nonprofits
- Health insurance contribution (if in the US)
- Children’s 529 college fund assistance (if in the US)
About Blackthorn
We have four native apps on the Salesforce AppExchange for managing Events, collecting Payments, sending Messages, and protecting Data. We’re a growing, distributed team with teammates in countries across the world. We move fast and have a significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1-person companies to Fortune 500s.
Why is our work important?
Our apps continue to be easy to use and set up, due to continuous refinements with our UX. Most apps in our space take weeks to implement; ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors. We believe enterprise apps should be as easy to use as consumer mobile apps.
What the job will bring you
A deep level of satisfaction through ownership of your role. You’ll get more autonomy than at other companies (our team has told us). Connection. Our team is tightly knit, assisted through our annual company trip (as we’re remote). Challenge.
We’re trying to move as quickly as possible. This is not for you if you want to sit back and chill. As Ray Dalio says about life, “Meaningful work and meaningful relationships” provide meaning to life. We aim to bring this.
While we are a remote-first culture, we are currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI