Lori is a venture-backed, rapidly growing start-up that has built a cutting-edge, tech-driven, logistics services platform that seamlessly coordinates haulage across frontier markets.
Transport Manager
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 5 years
- Location: Lagos
- Job Field: Logistics
ABOUT THE ROLE
- Lori Systems is seeking a highly motivated and experienced Transport Manager to lead transport operations in Nigeria. This individual will be responsible for managing end-to-end delivery execution, growing a reliable network of transporter partners, optimizing costs, and ensuring high levels of customer satisfaction. You will play a critical role in achieving Lori’s growth and profitability targets by driving operational excellence, building strong stakeholder relationships, and leading a high-performing team.
WHAT YOU WILL DO:
Transporter & Partner Management
- Build and grow strategic relationships with new and existing transport providers.
- Negotiate favorable rates, terms, and capacity commitments using market insights.
- Manage transporter onboarding, compliance, performance, and retention.
- Resolve transporter issues swiftly to ensure uninterrupted service delivery.
Operational Execution & Problem Solving
- Get creative to resolve issues at client or loading locations to avoid service delays.
- Gather operational feedback from transporters and clients to improve platform reliability and performance.
- Lead execution for your assigned business segment, ensuring high-quality service and consistent delivery KPIs..
Customer Management & Growth
- Manage order planning and execution to meet 100% customer fulfillment KPIs.
- Maintain strong communication with customers and resolve issues proactively.
- Forecast demand and align transporter supply accordingly.
- Identify growth opportunities with existing customers and drive repeat business.
Business Ownership & Growth
- Own the Profit & Loss (P&L) of your assigned transport business operations.
- Develop and implement clear execution plans that align with the broader business strategy.
- Drive growth of customer and transporter base while maximizing share of wallet from existing partners.
- Monitor key performance indicators (KPIs) including cost, service level, and utilization.
Team Leadership
- Lead and develop a team of transport coordinators and operations staff.
- Set clear performance expectations and support team development through coaching and feedback.
- Foster a culture of accountability, ownership, and continuous improvement.
Strategic & Cross-functional Initiatives
- Champion the business framework and processes that enhance consistency, scalability, and quality.
- Ensure timely collection on all invoices within the agreed timelines (from gate-out to payment).
- Partner with Product, Tech, Finance, and Business Development teams to improve tools and workflows.
- Support the onboarding of new clients and ensure transport readiness for new market segments.
WHAT IT TAKES:
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years of progressive experience in 3rd party Logistics, transport operations management within high-growth or technology environments.
- Proven experience managing transporter relationships and delivering consistent operational performance.
- Ability to communicate in 2 major local languages in Nigeria is an added advantage
- Strong commercial acumen, negotiation skills, and P&L management experience.
- Ability to thrive in a fast-paced, high-growth startup environment with a strong ownership mindset.
- Excellent problem-solving, planning, and execution skills.
- Effective team management and communication abilities.
- Deep understanding of the logistics industry, including regulatory frameworks, market trends, and competitive landscape in Nigeria.
- Strong analytical skills to assess needs, identify opportunities, and measure outcomes effectively.
- Exceptional communication and negotiation skills, capable of building rapport with stakeholders at all levels.
- Demonstrated ability to thrive in a fast-paced, dynamic environment with changing priorities and tight deadlines.
- Resilience in the face of challenges and ability to adapt strategies to overcome obstacles.
Method of Application
Interested and qualified? Go to Lori Nigeria on lorisystems.bamboohr.com to apply